Privacy Policy

At Multan Electricity Power Company, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Name, address, contact details (phone number, email address), and billing information.
  • Usage Data: Information about how you interact with our website, including IP address, browser type, operating system, and browsing behavior.
  • Service Data: Data related to electricity usage, meter readings, account preferences, and service inquiries.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our electricity services.
  • Process payments and manage billing inquiries.
  • Respond to your queries, complaints, or requests.
  • Notify you about service updates, outages, or offers.
  • Enhance the functionality and security of our website.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except:

  • To comply with legal obligations or regulatory requirements.
  • With authorized partners or contractors for service delivery (e.g., billing or technical support).
  • To protect our rights, property, and customers.

4. Data Security

We implement industry-standard measures to safeguard your personal information from unauthorized access, loss, misuse, or disclosure. However, no data transmission over the internet is entirely secure.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience. You can control cookie preferences through your browser settings.

6. Your Rights

As a user, you have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of receiving marketing communications.
  • Restrict or object to certain types of data processing.

To exercise these rights, please contact us at [Insert Contact Email].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

8. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective dated.